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Recent articles
9 min read | Jul 11 | Jeremy Moser
How to Analyze and Improve Your Chat Performance with GA4
Chatbots are an integral part of the customer service experience, with a striking 67% of global consumers having engaged with a chatbot in the past year. The rapid... read more
5 min read | Jul 01 | Justyna Polaczyk
Learning Series: Tips for agencies
Ready to squeeze some knowledge from the next episode of the Learning Series? Great! This time, we’re focusing on addressing all the questions the agency Partners might... read more
2 min read | Jun 30 | Justyna Polaczyk
June summary from the Partner Program
As spring wraps up, we've been keeping busy—and it’s been all worth it! The big news? We’ve officially launched HelpDesk as part of our Affiliate Program, and trust us,... read more
7 min read | Jun 15 | Michal Szczyglowski and Jacquelyn Dunham
How to Manage Live Chat With OR Without a Dedicated Team
Welcome, fellow business adventurers! Get ready to embark on a thrilling journey through the realm of customer support, where we'll navigate the ever-changing world of... read more
8 min read | Jun 06 | Justyna Polaczyk
LiveChat Partner Program Tiers and Benefits Guide
When we started building our products, we knew that we wanted to create the best tools for communicating with customers. And we were struggling with the same problems... read more
2 min read | May 30 | Justyna Polaczyk
May summary from the Partner Program
Andy Warhol said that the idea of waiting for something makes it even more exciting. I hope it’s true because that means you're already warmed up and ready for the great... read more
7 min read | May 23 | Jeremy Moser
Should You Use AI Chatbots or Human-Powered Customer Service?
Ah … the modern-day question: AI or human-powered customer service? Which option would best complement my company’s CS framework? Which option would help my customers and... read more
8 min read | May 12 | Jacquelyn Dunham
How Ecommerce Affiliate Marketing Helps Businesses Thrive
A few years ago, my neighbor, Melissa, opened an online shop offering a unique line of organic skincare products. Despite her business passion, she struggled to reach her... read more
