What's new

The new welcome screen and other April news

3 min read
Apr 30, 2024

This month ends with a blast as we release a new welcome screen in our chat widget

It’s now visible on all licenses to all website visitors and allows them to find all the important information in a flash. And, of course, this screen can be easily customized: the license owner can add links to important articles, a shortcut to ticket creation, or social media buttons.

Thanks to this solution, all answers to customer questions will be available under one strategic chat button. And let's be frank, we're hoping that most problems will be solved without needing live support ;) 

You can already see how LiveChat customers are using this feature on their websites: here’s Otty and here’s Kent

Looking good, right?!

“The Solution Program Business Use Cases” could be another title for my interview with Anika, our Partner Relations Specialist.

We dive into the secrets of success within our Solution Program. Anika outlines the initial steps, benefits, and target audience. Most importantly, she illustrates how Partners leverage our products through various case studies, from reselling licenses to customizing solutions for different industries. 

In short, if you’re interested in how other Partners operate within our program, this interview is a must-read!

Read interview

We all know and love macros, right? So, all HelpDesk users will be thrilled to hear that we’ve just added them to the product, making dealing with incoming tickets even easier and faster. 

All macros can be triggered manually while an agent is working on a ticket, saving time and giving them direct control over the specific situation in which they want to use it. It will help them automate all monotonous tasks, reducing necessary interactions to get the job done. 

What's not to love about it?

HelpDesk’s website

Success stories - we all love’em! 

This time, we bring you the story of Webics, an Australian marketing agency specializing in creating WordPress websites with a team of Google-accredited web marketing experts.

According to their founder, Ory Purhonen, since they started partnering with us and implementing LiveChat, they noticed a 30% increase in website conversions. And that’s not all the value that they brought to their clients! 

Read the story

Is our LiveChat the best fit for all stores built on BigCommerce platforms? We believe it is, and happy customers can confirm that! 

If your audience or customers use BigCommerce, you can promote the LiveChat integration with the platform. LiveChat has been proven to drive value to ecommerce businesses and is the best way to transform one’s online store.

Learn more