The Bigger Picture #4 | Holiday tips for using our products + tiers in the Solution Program

Dec 16, 2021
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Today, we’re talking about:

  • the last-minute holiday season tips on how to optimize LiveChat greetings,
  • how the new ChatBot after-hours template can be used during the holiday break,
  • and about a tiers system that we’ve just introduced in the Solution Program.

Our first guest is Agata Roginska, LiveChat Support Team Leader. She shares insights about which greetings’ triggers should be used during any seasonal rush (and we’re talking about “current page URL,” “customer’s location,” and “referring website address”).

Our second guest is Michal Szczyglowski, LiveChat Partner Program Account Manager, who explains how introducing tiers into the Solution Program can bring tremendous value to its members.

Last but not least, I’m showing you how to import and customize a “LiveChat After-Hours” template, that can be used to automate customer support while the team is celebrating holidays with their friends and families.

Enjoy!

Today, we’re talking about:

  • the last-minute holiday season tips on how to optimize LiveChat greetings,
  • how the new ChatBot after-hours template can be used during the holiday break,
  • and about a tiers system that we’ve just introduced in the Solution Program.

Our first guest is Agata Roginska, LiveChat Support Team Leader. She shares insights about which greetings’ triggers should be used during any seasonal rush (and we’re talking about “current page URL,” “customer’s location,” and “referring website address”).

Our second guest is Michal Szczyglowski, LiveChat Partner Program Account Manager, who explains how introducing tiers into the Solution Program can bring tremendous value to its members.

Last but not least, I’m showing you how to import and customize a “LiveChat After-Hours” template, that can be used to automate customer support while the team is celebrating holidays with their friends and families.

Enjoy!

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