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Seán Cotter

Seán Cotter

About me

Seán Cotter is head of marketing at The Chat Shop, the world's #1 rated live chat expert and multi-award-winning UK and US live chat team. When not writing about lead generation, customer experience, and the power of human conversation in digital, he can be found at the airport or playing McDonald's monopoly. Connect with him on Twitter or LinkedIn. He's always happy to chat.

Read my articles

How to Create a Powerful Marketing Strategy through CX Insights

Leveraging your marketing and customer service team's shared passion for customer experience has been a goal of most companies in the first quarter of 2018 - the year Forrester calls a year of reckoning for CX. But individual companies are still struggling to de-silo their... read more

11 minutes
Apr 10, 2018