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When we started building our products, we knew that we wanted to create the best tools for communicating with customers. And we were struggling with the same problems every other business does. We wanted to grow our customer base, gain more visibility, and build up our reputation.
Now, almost 20 years later, we’re proud to say that we’ve made our way to the top. Sure, we made a lot of mistakes, but who doesn’t, right? And now, over 37,000 businesses from around the world connect with new customers thanks to our products!
In the meantime, we decided to give a hand to other businesses who want to solve the same problems we had. So, upon joining our Partner Program, you can count on us to help you get new customers, gain more exposure, and become a reputable member of our community.
Here's the ultimate list of benefits you'll be able to take advantage of when you become our Solution Partner.
But first: why our program?
Our product suite empowers businesses to deliver excellent customer service and rack up successful sales. We help to engage website visitors, turn them into customers, automate online support, and scale the teams.
LiveChat - allows connecting and tracking online visitors in real-time, engaging them on chat, and staying in touch later.
ChatBot - automates repeatable tasks like gathering customer information or responding to frequently asked questions. Intuitive builder allows to build bots with no coding skills.
HelpDesk - a simple ticketing system to solve customers' problems asynchronously.
If this is what you’re looking for to solve your customers’ problems, our products will help you achieve your goals.
If you’re also looking for ways to expand your business, you’re definitely in the right place. Our program is dedicated to helping you build, market, and grow a compelling business around our products. Membership is entirely free of charge.
Within the Solution Program, you can choose to:
- Resell our products (as a reseller, you get a 20% discount when purchasing our products, and you can set your own price for your customers).
- Refer our products to your customers (they’ll pay the full product price, and you’ll be rewarded with a 20% commission).
- Submit leads (you refer a lead, you're excluded from the sales process, and you get $500).
But these are not the only benefits you can claim.
Benefit from our Partner Program
Expand your business portfolio by offerring our products to your customers and simply earn more!
About tiers
Partners within the Solution Program earn tiers based on the level of success they’ve achieved for their customers using our products. Tiers are ranked from Bronze to Gold.
Your tier represents your growth path within the program and is a way for you to differentiate your business.
Each tier level gives you a set of perks that benefit your business in a different way:
- On the Bronze tier you get all the tools and knowledge you’ll need to start helping your customers through our products.
- After progressing to the Silver tier, you’ll unlock co-marketing opportunities that will allow you to gain visibility among our audience and attract new customers.
- On the Gold tier, you’re working in tight cooperation with your Account Manager to make sure that you make the most of our partnership. We’ll also promote your company on our websites, newsletters, and social media channels to make sure that our customers easily spot you.
Requirements
Tiers are determined by the value of customers you’ve brought and managed over time within the Solution Program. We measure this using a metric called annual recurring revenue (ARR). ARR shows the predicted money flow that all your subscriptions will generate within a year.
And how do we measure your customers’ value? Here are a couple of examples.
ARR, along with your progress within the Solution Program, is updated in real-time. You can track your tier progress within the Partner App.
Your benefits
See the benefits available across all tiers.
Benefits explained
Here are the benefits you can unlock while progressing to higher tiers. Commission / discount Receive revenue share from the deals you close. It’s just one way we reward you for all the hard work you do selling and optimizing our products.
Depending on the tier you’re on, commission (or a product discount) will rise from 20%, through 22%, to 25%*.
*applicable only for the new licenses you bring
Bronze tier
You get all the tools and knowledge to start helping your customers through our products.
Program onboarding
Our professionals will collaborate with you to ensure you have the knowledge, skills, and tools to execute successful implementations for your customers at scale. Simply set up a discovery call and let us help you to start this journey.
HOW TO OBTAIN IT? Contact us!
Free product accounts
To work with our products, you need to understand the possibilities they open up and the problems they resolve. Play with your free product accounts: customize them, implement them on your test websites, and learn about different use scenarios. Use them as a real-life product presentation during your sales demos.
HOW TO OBTAIN IT? Contact us or read more about this benefit.
Partner exclusive content
Make use of all the knowledge we’re sharing with you:
- The Sales & training section in the Partner App with one-pagers, sales presentations, training materials, and more.
- The Education section on our blog with expert tips and exclusive insights.
- The help center to get the Partner Program 101.
- 24/7 support that’s always willing to help you.
Don’t forget to keep an eye out for our monthly newsletter and stay current on product news, featured Partners, and new resources.
Silver tier
You are recognized as a LiveChat professional and gain the opportunity to promote your company to our audience.
Recognition as a LiveChat Partner
Be officially recognized as a LiveChat Partner — boost your reputation and reliability. You can treat it as a hook to attract new customers who already know our brand.
Access to a Partner badge
Our badges validate the accomplishments, skills, and competencies that you gained during your journey with us. Place this badge on your website or social media page and instill trust in your potential customers.
HOW TO OBTAIN? Claim it from the Partner App.
Profile on our Partners’ directory
List your company on our Marketplace so thousands of LiveChat customers can spot your company. Boost your visibility and increase your chances to connect with potential clients.
HOW TO OBTAIN? Apply directly from the Partner App.
Publication on our blog
Get the opportunity to priority pitch your ideas to the Partner Program blog editor. When a draft is done, we’ll make sure it reads great! Share your insights and show your expertise, and we’ll promote you on our social media channels (so you have access to thousands of our followers). You’ll pick up some valuable backlinks too.
HOW TO OBTAIN IT? Contact us!
Publication of your success story
Have your own amazing success story written down from scratch and published on our website. Tell your story, promote your business, and be featured in our marketing communications.
HOW TO OBTAIN IT? Contact us!
Gold tier
Work in close cooperation with us to make sure we meet all your expectations towards our partnership. You can request all your benefits by contacting us.
Support from your Account Manager
Have access to premium email and chat support and be treated with priority. Your dedicated Account Manager will give you personalized insights into business opportunities and provide you with even more value from our partnership.
On-demand product training
Once a year, our team can prepare personalized product training for you or your team. Thanks to that, you’ll be able to onboard new people easily and refresh the knowledge of those who already work with our products.
Help with product implementation
If you’re running a complex product implementation, our team will work on solving your problems with high priority or advise on the best implementation strategy. We’ll work together to finish your undertaking successfully.
Being promoted as a featured Partner
When you become a Gold tier Partner, you get your place in our marketing campaigns. From social media mentions, through newsletter promotion and prominent listing on the Partners’ directory, we’ll actively promote your business.
Premium listing on our Partners’ directory
See your company listed in the “Recommended” section of our Partners’ directory. Since we redirect our customers to this section from many places (like our help center, monthly newsletter, and chats with our website visitors), you’ll get a chance to win even more customers.
Being featured in the LiveChat newsletter
Have your company recommended in the LiveChat newsletter and be recognized by over 400,000 recipients. Get more exposure for your company and be more noticeable to prospective customers.
Looking good? We do hope so! So, if you're not yet a member of our program, join it and get a new stream of revenue!
