Showing top 0 results 0 results found
Showing top 0 results 0 results found
June Partner Update: First Look at Text App, Localized Websites, and New Video Guides
We have some exciting news to share in June! We are all about simplifying lives and business processes. That’s why we are introducing the Text App — all the best features from our products in one place. Soon available for all to try!
Next, we ensure your clients utilize Text products’ features to the fullest with updated LiveChat University videos. Finally, we are opening new revenue streams for you with localized websites.
The best part of the customer service is the effortlessness. As Text, we are big fans of that. That is why we combined the best features from LiveChat, HelpDesk, ChatBot, and KnowledgeBase, and put them into a single app that makes customer service, sales, and teamwork a breeze.
The Text App simplifies customer service, adds agent-friendly customizations, and ensures smart AI-powered assistants, workflows, and reports. We want to be as good as we can be in what we do, so we encourage you to take a look at what we prepared before the release.
Our CPO, Filip, prepared a short demo video to let you know what to expect!
We prepared a new version of the LiveChat installation video. It explains all the steps, features, and customization options a customer needs to know to ensure their brand identity is expressed throughout the customer journey process. It’s a few-minute video that you can share with your customers and that covers all the bases.
Next, we want to utilize the LiveChat AI features to the fullest. We think that AI, when used effectively and responsibly, can make a huge difference not only in the customer journey but also in agents’ everyday work. In the new video about customer service automation using chatbots and routing rules, we explain just that. Your customers can find some not-so-hidden AI treasures and tips there to ensure their business success.
We understand how important it is to speak in the language of the audience. That’s why we prepared new, localized pages that can help you reach more clients around the world, and make your and your clients’ lives easier.
In addition to the new English LiveChat website we prepared, the new pages include Chinese, Spanish, Portuguese, Russian, Japanese, French, and German.
It ensures you can reach customers in their own language and create location-tailored campaigns since you already understand their localized market.
With these new pages, you can build new revenue streams, reach more customers, and become the go-to person for ensuring business success worldwide!
