Showing top 0 results 0 results found
Showing top 0 results 0 results found
Welcome to 2023, the year of the Rabbit!
According to Chinese culture, the rabbit is the symbol of longevity, peace, and prosperity: that’s why 2023 is predicted to be a year of hope. I don’t mind some peace and prosperity if you ask me, and I bet you don’t mind either.
And since we take the year of good fortune seriously, you should keep your eye on news from our Partner Program this year. We’ll definitely make sure that we deliver more opportunities for your business to prosper!
We’re happy to announce that in 2023 we will introduce the third product from our suite into the Affiliate Program.
Some of you already know HelpDesk and have already been asking about it. Here’s some info for those of you who don’t know anything about it yet.
HelpDesk is a ticketing system for companies that:
- Struggle with a high number of inquiries,
- Lose time dealing with them on different channels,
- Care about customer experience, and want to speed up case resolution times.
We’re pretty excited about this release, and we hope you’ll be too!
OK, so you already know what HelpDesk is, let’s see it in action!
Brastel is a Tokyo-based telecommunications company that has been in business for 25 years. Their team of 40 agents provides support in 12 languages, and - as you can imagine - keeping several communication channels open became a struggle for them.
Check out the case study and learn how they boosted their support with HelpDesk!
Speaking of case studies, here’s a story of Iowa’s largest credit union and one of the top financial institutions in the United States.
As many businesses did, GSCU had to close their offices due to the pandemic. As a result, they moved their whole support to LiveChat - all that without losing their effectiveness.
Want to learn how they did it? Check out the whole story!
