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We’ve just wrapped up the context| 2024 event, and it was a great opportunity to share some practical tips for the upcoming holiday season. On September 30, our team covered how to improve customer communication, turn chats into sales, and provide better service - all essential for getting through the busy months ahead.
If you missed the event, don’t worry!
Here’s the recording so you can catch up on what you and your audience can do to engage with customers, manage your team, and boost your sales as the holidays approach.
Behold to the new, Automate section in the LiveChat app! It contains all the automation tools every agent needs to boost efficiency and decrease the amount of repeatable tasks. It also allows to improve chat effectiveness and better organize conversations with the help of AI, so it’s a great place to land.
Where can you find it?
The Automate section takes over the icon previously dedicated to the Engage section, which has been given a new, unique badge of its own. Navigate to the left menu bar in the app, and there you have it.
Head over to this new section and test it by yourself. And if you don’t have your free LiveChat account yet then it’s high time to claim it!
ChatBot has just got a significant upgrade!
We’ve been hard at work training a new AI model to make ChatBot even faster and smarter at answering questions. Now, it’s not just quick - it’s also much better at understanding different languages, so it can provide more accurate translations!
If you’re in the market for the perfect customer service bot, you should definitely give ChatBot a try. And if you don’t have a free product account yet, don’t worry - you can easily claim yours and experience its capabilities firsthand.
This is a story of crime scene investigations, person surveillance, fraud discoveries - and a great business partnership!
Investigator Marketing, specializing in online strategies for private investigators, successfully integrated LiveChat to enhance client acquisition. After implementing the chat tool, they saw client numbers double and a nearly 50% reduction in their cost per acquisition, dropping from $110 to $60.
This immediate communication helped potential clients engage more readily, especially for a client frequently traveling between the U.S. and Latin America, who transformed their lead generation process!
