We prepared an essential, condensed cheat sheet about our products to help you with the “who, what, and how.”
Use this to quickly identify which product fits your client’s needs, how to pitch it, and how to make the most of your partnership.
Text — the AI-powered workspace
Text is our primary product: an AI-powered workspace for faster, smarter customer service. It brings AI agents, chat, and ticket management together in one place, so clients don’t need to add or combine other products. Text is sold on its own and doesn’t merge with LiveChat, ChatBot, or HelpDesk.
✅ Perfect for:
- Businesses that want AI and human agents working together in a single workspace.
- Small teams that want to earn their first revenue from chat, and scaling teams that want chat to drive sales.
- Ecommerce stores and online businesses that want to chat with leads, capture their data, and even accept payments.
- Support teams that want to grow without adding overhead.
Benefits your clients will care about:
- AI agents handle the first wave of chats, capture leads, complete tasks, and pass complex issues to the right team.
- An AI agent can take on an unlimited number of chats at once, and a human agent can handle several at a time.
- Chat and ticket management live in the same workspace, so agents don’t have to switch tools.
- The AI learns from the client’s own business knowledge to give accurate, relevant answers.
- Automations and integrations fit into the tech stack they already use, including CRMs and ecommerce tools.
- Campaigns boost engagement and drive revenue.
- Simple per-user pricing starts at $19 per user per month on annual billing, with a 14-day free trial and no credit card required.
📊 Backup data
- Wembley Stadium generated $1.5M in additional revenue in eight months, with a 2,335% ROI.
- Wembley’s team now handles up to 12,000 chats a month, and lead qualification dropped from days to minutes.
- Nuvoo grew sales attributed to its AI Agent by 432% in a few months, and AI Agent now drives about 70% of its chat sales.
- Nuvoo’s AI Agent resolution rate climbed from 83.3% in April to 98.0% in July 2026.
- Fuse cut average resolution time from almost five days to under two, even as ticket volume grew by about two-thirds with the same team.
- Fuse’s share of tenants rating support positively rose by 20 percentage points, from under a third to more than half.
- Text is used by 30,000+ teams worldwide.
👉 Read more on how to earn with Text.
LiveChat — real-time chat
LiveChat is a real-time messaging platform that helps businesses connect with customers and drive more sales through a chat embedded on the businesses’ websites.
✅ Perfect for:
- Ecommerce stores, SaaS tools, multi-brand sites.
- Companies losing sales to abandoned carts.
Benefits your clients will care about:
- Boost conversion rates by chatting with visitors while they browse.
- Personalize interactions with targeted, real-time messages.
- Outreach customers proactively and through external messaging.
- Increase customer satisfaction by solving issues instantly.
- Centralize communication from all social channels.
- Integrate with CRMs, email platforms, and AI bots.
📊 Backup data
- 63% of customers are more likely to buy from sites with live chat.
- Delivers a 20% boost in conversions with an ROI topping 300%.
- Top-rated for digital support with 88% customer satisfaction.
- 79% of businesses say it boosted loyalty, sales, and revenue.
- 60% of customers return after a good chat experience.
ChatBot — automation powerhouse
ChatBot is an AI-powered assistant that automates customer conversations — no human agent needed. Bots can handle lead generation, appointment booking, FAQs, and more.
✅ Perfect for:
- Support teams buried in repetitive questions.
- Brands needing 24/7 service (especially global markets).
- SMBs that want to grow without hiring more agents.
Benefits your clients will care about:
- Automate interactions and capture leads even when you’re offline.
- The visual flow builder requires zero coding.
- Save time and costs by handling repetitive questions (bots handle up to 500 chats at once).
- Instant website scraping creates a knowledgeable bot in minutes.
- Integrate with websites, CRMs, and messaging tools.
📊 Backup data:
- 73% of consumers expect a chatbot on websites.
- 74% of customers prefer a chatbot for simple questions.
- Handles 80% of routine issues, 3× faster than human agents.
- Businesses using chatbots saw a 67% jump in sales.
- Chatbots scored up to 55% more high-quality leads.
- Automates 30% of contact center workloads to reduce costs.
HelpDesk — smart ticketing
HelpDesk centralizes all customer communications (emails, forms, chats) into a single, trackable support system.
✅ Perfect for:
- Teams drowning in messy CC chains.
- Businesses juggling email + chat + social support.
- Companies needing SLAs or compliance-friendly tracking.
Benefits your clients will care about:
- Organize messages from multiple sources in one dashboard.
- Connect and import an existing email database in minutes.
- Collaborate smoothly with notes, assignments, and tags.
- Automate repetitive tasks like ticket routing and tagging.
- Cut response time with AI response enhancements.
📊 Backup data:
- 79% of customers expect faster service than five years ago.
- AI-powered ticketing reduces response times by ~30%.
- 90% customers want regular updates on their issues.
- AI features in tickets helped reduce backlogs by 25%.
- Businesses reported personal touches lifted their CSAT by ~20%.
- Support analytics helped 49% companies with decision-making.
How do LiveChat, ChatBot, and HelpDesk work combined?
LiveChat + ChatBot
Bot pre-qualifies leads by asking your custom questions, then passes hot prospects to agents with full context and buying signals highlighted. Agents jump straight into closing deals, not discovery.
LiveChat + HelpDesk
Complex issues become trackable. Agent promises “I’ll check with tech team” → ticket auto-created → customer gets updates → issue resolved. Nothing falls through the cracks.
HelpDesk + ChatBot
After-hours visitors still get help. The bot creates detailed tickets with customer information, issue description, and urgency level so that agents who get online in the morning have everything ready to solve.
LiveChat + ChatBot + HelpDesk
The complete customer journey: Bot qualifies → agent chats → complex issues become tickets. Every interaction is tracked. Every customer remembered. When the customer returns the following month asking what happened to their issue, any agent has the full story: bot conversation, chat transcript, and ticket resolution.
Your reseller toolkit
✅ Free product accounts — test all our products with your own access so you can confidently present and demo them to clients. Get yours here or request them during calls with our team.
📒 Sales and training in the Partner App — shows how each product works, how to configure and demo them, and how to sell them effectively.
Make good use of your toolkit. You’ll see how it makes a Partner’s life indefinitely easier!
