We prepared an essential, condensed cheat sheet about our products to help you with the “who, what, and how.”
Use this to quickly identify which product fits your client’s needs, how to pitch it, and how to make the most of your partnership.
LiveChat — real-time chat
LiveChat is a real-time messaging platform that helps businesses connect with customers and drive more sales through a chat embedded on the businesses’ websites.
✅ Perfect for:
- Ecommerce stores, SaaS tools, multi-brand sites.
- Companies losing sales to abandoned carts.
Benefits your clients will care about:
- Boost conversion rates by chatting with visitors while they browse.
- Personalize interactions with targeted, real-time messages.
- Outreach customers proactively and through external messaging.
- Increase customer satisfaction by solving issues instantly.
- Centralize communication from all social channels.
- Integrate with CRMs, email platforms, and AI bots.
📊 Backup data
- 63% of customers are more likely to buy from sites with live chat.
- Delivers a 20% boost in conversions with an ROI topping 300%.
- Top-rated for digital support with 88% customer satisfaction.
- 79% of businesses say it boosted loyalty, sales, and revenue.
- 60% of customers return after a good chat experience.
ChatBot — automation powerhouse
ChatBot is an AI-powered assistant that automates customer conversations — no human agent needed. Bots can handle lead generation, appointment booking, FAQs, and more.
✅ Perfect for:
- Support teams buried in repetitive questions.
- Brands needing 24/7 service (especially global markets).
- SMBs that want to grow without hiring more agents.
Benefits your clients will care about:
- Automate interactions and capture leads even when you’re offline.
- The visual flow builder requires zero coding.
- Save time and costs by handling repetitive questions (bots handle up to 500 chats at once).
- Instant website scraping creates a knowledgeable bot in minutes.
- Integrate with websites, CRMs, and messaging tools.
📊 Backup data:
- 73% of consumers expect a chatbot on websites.
- 74% of customers prefer a chatbot for simple questions.
- Handles 80% of routine issues, 3× faster than human agents.
- Businesses using chatbots saw a 67% jump in sales.
- Chatbots scored up to 55% more high-quality leads.
- Automates 30% of contact center workloads to reduce costs.
HelpDesk — smart ticketing
HelpDesk centralizes all customer communications (emails, forms, chats) into a single, trackable support system.
✅ Perfect for:
- Teams drowning in messy CC chains.
- Businesses juggling email + chat + social support.
- Companies needing SLAs or compliance-friendly tracking.
Benefits your clients will care about:
- Organize messages from multiple sources in one dashboard.
- Connect and import an existing email database in minutes.
- Collaborate smoothly with notes, assignments, and tags.
- Automate repetitive tasks like ticket routing and tagging.
- Cut response time with AI response enhancements.
📊 Backup data:
- 79% of customers expect faster service than five years ago.
- AI-powered ticketing reduces response times by ~30%.
- 90% customers want regular updates on their issues.
- AI features in tickets helped reduce backlogs by 25%.
- Businesses reported personal touches lifted their CSAT by ~20%.
- Support analytics helped 49% companies with decision-making.
How do they work combined?
LiveChat + ChatBot
Bot pre-qualifies leads by asking your custom questions, then passes hot prospects to agents with full context and buying signals highlighted. Agents jump straight into closing deals, not discovery.
LiveChat + HelpDesk
Complex issues become trackable. Agent promises “I’ll check with tech team” → ticket auto-created → customer gets updates → issue resolved. Nothing falls through the cracks.
HelpDesk + ChatBot
After-hours visitors still get help. The bot creates detailed tickets with customer information, issue description, and urgency level so that agents who get online in the morning have everything ready to solve.
LiveChat + ChatBot + HelpDesk
The complete customer journey: Bot qualifies → agent chats → complex issues become tickets. Every interaction is tracked. Every customer remembered. When the customer returns the following month asking what happened to their issue, any agent has the full story: bot conversation, chat transcript, and ticket resolution.
Your reseller toolkit
✅ Free product accounts — test all our products with your own access so you can confidently present and demo them to clients. Get yours here or request them during calls with our team.
📒 Sales and training in the Partner App — shows how each product works, how to configure and demo them, and how to sell them effectively.
Make good use of your toolkit. You’ll see how it makes a Partner’s life indefinitely easier!
