Text brings chats, tickets, and AI agents into one workspace, so teams can support customers without switching tools or adding extra hours. It also helps turn those conversations into sales. This guide shows what Text does, how your clients can use it day to day, and what it means for you as a partner.
How Text scales support while staying personal
Text helps teams respond faster, stay organized, and handle growing demand without losing the human touch.
AI Agents for every department
Your clients can create AI Agents in minutes. Each agent can focus on sales, support, product questions, or industry-specific tasks. There’s no training dataset to prepare and no technical setup. Agents work out of the box and stay in the brand’s voice.
Growth without extra overhead
As volume grows, AI and automation take care of repetitive work, so human agents can focus on the conversations that need a personal touch. Businesses can expand into new markets or channels without hiring at the same pace.
Full customer context
Every conversation shows the customer’s full history in one place: past purchases, open tickets, earlier chats, and browsing behavior. Agents don’t have to repeat questions, and customers don’t have to retell their story.
Automation that fits your stack
Conditional workflows connect Text with the tools clients already use. Actions can start from customer behavior, status changes, or conversation outcomes, so whole processes can run on their own.
One workspace for all support channels
Text brings daily customer communication into one view, so teams stop jumping between tabs.
Live chat across channels
Connect website chat, Messenger, Twilio, email, and more. Every conversation lands in a single inbox with full context.
AI agents that work around the clock
AI agents answer common questions instantly, hand over to a human when needed, and learn from the knowledge base to stay accurate at any hour. That makes them ideal for after-hours support and global audiences.
Ticketing built for speed
Any message can become a ticket. Teams can assign, prioritize, and organize issues, so cases get closed quickly.
How AI improves customer service inside Text
Text uses context-aware AI to help customers and agents at the right moment.
Smart conversation handling
AI agents use live website behavior, past ticket history, customer details, and integrations to give the right answers. They handle multi-turn conversations and escalate to a human when needed.
Instant knowledge retrieval
Agents pull information from knowledge bases and the web using hybrid, vector, and on-demand search. They show their reasoning and cite sources, so answers stay transparent and accurate.
Built-in performance tracking
Clients can monitor AI performance, including resolution rates, response times, and satisfaction scores. They can also see how much revenue their conversations bring in. Post-chat surveys show where AI works well and where a human should step in.
What customers are seeing
Here are real results from teams using Text:
- Wembley Stadium generated $1.5M in additional revenue in eight months, and now handles up to 12,000 chats a month.
- Nuvoo grew AI Agent sales by 432%. AI Agent now drives about 70% of its chat sales, with a 98% resolution rate.
- Fuse cut resolution time from almost five days to under two, while handling about two-thirds more tickets with the same team.
Tools that help teams solve problems faster
AI live chat that closes deals
During live chats, agents get AI-suggested replies based on context. They can adjust the tone or rewrite a message with one click. Automatic tagging keeps conversations organized, so agents can stay focused.
AI help desk that scales support
AI-generated help desk summaries make handoffs easier. Tickets are sorted by language and routed to the right team, and tagging happens in the background to remove manual busywork.
Why Text is a great fit for partners
Text is easy to recommend because it solves a problem most businesses have: more customers than hours in the day. Plans start at $19 per user per month on annual billing, and clients can try it free for 14 days with no credit card required.
As a partner, you can earn from Text in two ways:
- Affiliate program: share Text with your audience and earn up to 22% commission for life on every paying customer.
- Solution program: work directly with clients, earn up to 25% recurring commission or a reseller discount, and build your own services around Text, like implementation, optimization, and training. Those services can add a lot to what you earn.
