Text App brings chats, tickets, and AI agents into one place so teams can support customers without switching tools or adding extra hours. This guide walks you through what it does and how your customers can use it day to day.
How Text App scales support while staying personal
Text App helps teams respond faster, stay organized, and manage growing customer demand without losing the human touch.
AI agents for every department
Your customers can create AI agents in minutes. Each agent can focus on sales, support, product questions, or industry-specific tasks. There’s no training dataset required and no technical setup. They work out of the box and stay aligned with the brand voice automatically.
Growth without extra overhead
As volume increases, AI and automation handle repetitive work so human teams can focus on conversations that need personal attention. This lets businesses expand into new markets or channels without hiring at the same pace.
Full customer context
Every interaction includes all the customer’s history in one place — past purchases, open tickets, earlier chats, and browsing behavior. Teams don’t have to repeat questions, and customers don’t have to retell their story.
Automation that fits your stack
Conditional workflows connect Text App with existing tools. You can trigger actions based on customer behavior, status changes, or conversation outcomes to automate entire processes.
One workspace for all support channels
Text App brings daily customer communication into one view so teams stop jumping between tabs.
Live chat across channels
Connect website chat, Messenger, Twilio, email, and more. Every conversation appears in a single inbox with full context.
AI agents that work around the clock
AI agents resolve common questions instantly, escalate when needed, and learn from knowledge base content to answer accurately at any time.
Ticketing built for speed
Every message can become a ticket. Teams can assign, prioritize, and organize issues with the structure needed to close cases quickly.
How AI improves customer service inside Text App
Text App uses context-aware AI to support customers and agents at the right moment.
Smart conversation handling
AI agents use live website behavior, past ticket history, customer details, and integrations to provide the right answers. They handle multi-turn conversations and escalate when human help is required.
Instant knowledge retrieval
Agents pull information from knowledge bases and the web using hybrid, vector, and on-demand search. They show their reasoning and cite sources to maintain transparency and accuracy.
Built-in performance tracking
Your customers can monitor AI performance, including resolution rates, response times, and satisfaction scores. Post-chat surveys help teams understand where AI performs well and where human support should step in.
What customers are seeing
“I mean, at most, we were doing like 20 chats a day. Yesterday we took 72.”
— Chris, Admin
Real results from teams using Text App:
- 50% more leads from the same traffic
- 95% increase in inbound sales
- 39% less time spent per ticket
- 100+ tickets resolved within 4 hours
Tools that help teams solve problems faster
AI live chat that closes deals
During live chats, agents get AI-suggested replies based on context. They can adjust tone or rewrite messages with one click. Automatic tagging keeps conversations organized so agents can stay focused.
AI help desk that scales support
AI-generated help desk summaries make handoffs easier. Tickets are sorted by language and routed to the right team. Tags and organization happen in the background to remove manual busywork.
Want to learn more or grow with Text?
If you work with clients who need reliable customer service tools, you can join the Text Partner Program for expanded benefits, commissions, and support resources.
