The update of LiveChat pricing model

4 min read
updated: Jun 4, 2024

From 2022, LiveChat utilizes the pay-per-user pricing model. Now, the time has come to unify pricing among all our licenses. Here’s everything about this change that you have to know. 

Starting June 5th, all new LiveChat accounts created via the Partner App will adopt a pay-per-user pricing model. It means all new clients will be charged based on the number of users added to the license. 

It means that if there are 10 users on the license and only 8 of them are active, the customer will be billed for 10 accounts.
It means that if there are 10 users on the license and only 8 of them are active, the customer will be billed for 10 accounts.

In the next step, we’re refining the pricing structure for LiveChat licenses distributed by resellers. As of August 5th, invoices for all your clients will reflect the revised pricing model, and they’ll be generated on the usual billing cycle dates.

What you can do about that

It’s important to note that the upcoming adjustments in August may impact the pricing structure for the licenses you take care of on behalf of your clients. Here’s what you can do:

Review your customers’ needs

Reach out to your clients to conduct a thorough review of their user accounts. This will help identify and suspend any redundant accounts, thereby ensuring that you’re not billed for unnecessary licenses. 

Suspend redundant accounts

The owner or admin with access to the subscription can suspend agents in the Team section. The agent will immediately move from the Agents tab to the Suspended tab. You can always move this account back to the Agents tab, by going to the Suspended tab and clicking on the Activate button.

The owner or admin with access to the subscription can suspend agents in the Team section. To do it:

  1. Click on the more button …, next to the name of the agent you want to suspend.
  2. Select Suspend from the menu.
  3. Click on Suspend agent to confirm.

The agent will immediately move from the Agents tab to the Suspended tab. You can always move this account back to the Agents tab, by going to the Suspended tab and clicking on the Activate button.

Suspending an agent doesn’t automatically lower your charge. If you want to pay for fewer accounts go to Subscription and manually change the number of accounts you’re paying for.
Suspending an agent doesn’t automatically lower your charge. If you want to pay for fewer accounts go to Subscription and manually change the number of accounts you’re paying for.

Delete redundant accounts

The owner or admin with access to the subscription can remove agents in the Team section. To do it:

  1. Click on the more button …, next to the name of the agent you want to remove.
  2. Select Delete from the menu.
  3. Click on Delete agent to confirm.

The agent will be immediately removed from the list.

Deleting an agent doesn’t automatically lower your charge. If you want to pay for fewer accounts go to Subscription and manually change the number of accounts you’re paying for.
Deleting an agent doesn’t automatically lower your charge. If you want to pay for fewer accounts go to Subscription and manually change the number of accounts you’re paying for.

Utilize ChatBot

In the pay-per-user pricing model, you no longer pay for a seat for your ChatBot. You only pay for active agents, not ChatBot accounts. 

If you’re already using ChatBot, this means savings on ChatBot seats. If not, it is a great opportunity to try it out! 

Remember that as a Solution Program member, you have access to your free demo account. To request it, go to the Solution > Sales & training > Contact us.
Remember that as a Solution Program member, you have access to your free demo account. To request it, go to the Solution > Sales & training > Contact us.

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