With HelpDesk available in the Affiliate Program, you can earn up to 22% commission — paid as recurring revenue for the lifetime of every customer — for every HelpDesk subscriber you bring in.
What is HelpDesk?
HelpDesk is a user-friendly ticketing system built to help businesses manage customer support at scale. It brings every customer inquiry — from email, contact forms, chat, and other channels — into one shared inbox, so nothing falls through the cracks.
The interface makes it simple to track, assign, and prioritize tickets, ensuring customers get timely responses and issues get resolved efficiently. Teams can collaborate directly inside tickets using private notes and shared macros, and managers get reporting and analytics to see how the team is performing and where to improve. It integrates with popular tools including Shopify, WordPress, Salesforce, HubSpot, Klaviyo, and — notably — LiveChat, letting a business route live chat conversations straight into ticket workflows.
Pricing
HelpDesk runs on three tiers, each billed per agent.
Team is $29/agent/month when billed annually. It’s best for teams of any size across support, sales, technical, or customer success roles, and includes up to 5 teams, 5 forwarding addresses, 5 active automation rules, and 20 shared macros.
Business is $50/agent/month when billed annually. It’s best for companies with more complex, multi-department operations, and includes unlimited paid users, up to 100 teams, 100 forwarding addresses, and 50 active automation rules.
Enterprise uses custom pricing. It’s best for organizations that want a dedicated account manager, software engineer support, migration guidance, and white-label branding.
All plans include a 14-day free trial with full access to Team-plan features, and annual billing carries a 15% discount over paying monthly. Agents can be added or removed at any time, with new agents prorated to the remaining days in the billing cycle.
Real results from HelpDesk customers
Rather than generic industry statistics, HelpDesk publishes named customer case studies with concrete numbers:
- Brastel, a telecom company, set up 20 automated workflows and reduced handling time per ticket by up to 39%.
- P4P Partners manages 56 separate teams handling a wide range of case types, and brought average ticket handling time down to just under 14 minutes.
- Valley Driving School cut its ticket resolution times by 50% after adopting the platform.
These give affiliate content something more concrete to point to than an unsourced statistic — a reader can click through and read the full story behind each number.
Resources available to promote it
As with LiveChat and ChatBot, logging into your Partner dashboard gives you:
- Your short affiliate link.
- The ability to build a custom campaign specifically for HelpDesk promotion.
- Ready-to-use creative resources for your campaigns.
You can start promoting HelpDesk immediately with these tools, even without deep product knowledge. If you’d like to go further, HelpDesk publishes its own courses and guides covering the product and customer service best practices more broadly — useful source material if you’re writing educational content rather than a straight review.
Getting started
- Log into your Partner dashboard and grab your HelpDesk affiliate link.
- Set up a dedicated campaign so HelpDesk conversions are tracked separately from your other Text product promotions.
- Use the case studies above, or the Team vs. Business plan breakdown, as the backbone of a comparison or review post — pricing, and concrete outcomes are usually what a buyer checks first.
- Track your commission and conversions through the partner dashboard.
