Knowledge is the key to success. The better you know our products and the communication market, the easier it will be for you to succeed with our Program.
Help center
The Help Center is organized into a few core categories, each aimed at a different stage of your partner journey:
Getting Started
Covers the fundamentals — the difference between the Affiliate and Solution programs, how each one works, and which is the right fit depending on whether you want to simply refer customers or actively resell and implement our products for them.
Affiliate Program
This section is where most of the practical, day-to-day tools live. It explains how to use the campaign builder to create trackable promotional links, how to monitor your click-through and conversion results, and — critically — how your commission is calculated, so there’s no ambiguity about what you’re earning and when.
Solution Program
A much deeper section aimed at partners who want to actively offer our products (Text, LiveChat, ChatBot, HelpDesk) directly to their own customers, rather than just linking to a signup page. If you’re building an agency practice around implementation, support, or consulting work using our tools, this is required reading.
Between these three categories, a new partner should be able to answer almost any operational question without needing to reach out to support directly — which is worth using as your first stop before contacting your partner manager.
Sales & training
This is a members-only section, available exclusively to partners in the Solution Partner Program. You can access it by logging into the Partner app and navigating to Solution > Sales & Training.
Inside, there are three main things you can do:
- Grab sales materials from the “Prepare to demo” section. This includes ready-made marketing materials — decks, talking points, and visual assets — built specifically for use during live presentations, workshops, or customer training sessions. Rather than building your own pitch from scratch, you can adapt materials that are already tested and on-brand.
- Learn about the products in the “Master the products” section. This is essentially an internal training curriculum covering how LiveChat, ChatBot, and HelpDesk actually work under the hood — useful not just for your own understanding, but so you can answer prospect questions confidently during a sales conversation.
- Request a free product demo account, which gives you hands-on access to the software itself. Reading documentation only gets you so far; having a live account to click through means you can show real screenshots, record your own demo videos, or walk a prospective customer through the interface live, rather than relying on secondhand descriptions.
Monthly summary
At the end of each month, partners receive a newsletter consolidating everything that changed across the Partner Program and the product suite that month. This typically includes:
- New program opportunities or changes to commission structures
- Additional partner benefits as they’re rolled out
- Key product integrations or feature launches worth knowing about
If you’re serious about this partnership as an ongoing revenue stream (rather than a one-time setup), this newsletter is arguably the single easiest way to stay current without having to actively check the Help Center for updates yourself.
Partners’ blog
The blog serves two purposes: education and inspiration. Beyond general insights on running an online business and getting the most out of the Text Partner Program, it features success stories from real partners — a useful resource if you want to see concrete examples of promotional strategies that have worked for others, rather than guessing at what content or channels perform best.
Your partner manager
Starting any new venture comes with a learning curve, and having someone in your corner makes a measurable difference. Once you join the Solution Partner Program, you’re assigned a dedicated partner manager — expect them to reach out shortly after you sign up.
Their role isn’t just onboarding: they can guide you through the products in more depth, help troubleshoot implementation for your own customers, and advise on business practices that have worked well for other partners in a similar niche or market. Treat them as a resource you can return to over time, not just a one-time onboarding call.
Support 24/7
If you run into a question that isn’t answered anywhere above, live chat support is available 24/7. Whether it’s a technical question about integration, a billing question, or something specific to your account, you can reach the support team directly through chat at any time, without waiting for a scheduled call.
