The license history

2 min read
updated: Oct 12, 2022

Knowledge is power. That’s why we introduced the license history, allowing you to see and track the most important events happening on your customers’ accounts.

There are several events that you can track on your customer’s license.

The status of the license

We track and let you know when exactly the license was created, when the trial version turned into a paid subscription, or simply expired.

Subscription-related events

The app allows you now to track any changes made to the subscription during its lifetime, including: 

- changing the number of users,

- switching the pricing plan or billing cycle, 

- upgrading the credit card, 

- closing or reactivating the subscription. 

Tracking errors

We provide info about various payment errors and issues that might make subscriptions not work correctly. Thanks to that, you’ll be able to spot and fix problems causing your customers not being able to use our products to the fullest.

We don’t share or show any sensitive data.
We don’t share or show any sensitive data.

Here’s what it looks like in the Partner App.

license history

And how to find the license history? There are several ways to do that. 

  1. From the Partner App dashboard, by clicking one of the report columns, choosing the particular license, and clicking the History tab.

PP app dashboard

  1. Go to Solution > Licenses, choose the particular license, and click the History tab.

A short tutorial video

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